Frequently Asked Questions (FAQs)
What is the Freeletics Coach Gift Card?
You have now the opportunity to offer your friends and family a 1-, 3-, 6- or 12-month subscription for the Coach as a gift in the form of a physical gift card. The Freeletics Coach Gift Card is a physical card which will be delivered to you in a parcel like all other products in the store. In order to buy the Freeletics Coach Gift Card, please visit our Shop.
In case you received one and want to know how to use it, please visit our Freeletics Helpcenter for further instructions .
I can’t download the return label. What should I do?
My order was not delivered / was returned. What happens now?
In case it was not possible to deliver your order (due to a wrong address, recipient not present, etc.), it will be sent back to our warehouse. We will contact you for the correct address details. If you have already noticed that the package was returned to the warehouse, please don’t hesitate to contact our Customer Support and provide us with the correct address.
Can I exchange my products?
Due to logistic reasons it is unfortunately not possible to exchange products. However, you can return the products within 14 days after the purchase and we will reimburse the paid amount of money including shipping costs. You can place a new order at shop.freeletics.com with the product in the correct size. In order to return your items, please follow our return instructions.
Are Shop gift cards a tangible product?
Our Shop gift cards are not tangible products. You will receive an email which includes your gift card code. Please always ensure you check your spam folder for the gift card email. Our gift cards are available at a value of €10, €25, €50, €75 and €100. Please note: when you return a product that you bought using a gift card, the money will be reimbursed to the gift card, and can be used again in the shop.
What do I need to know about discounts and special sale campaigns?
Discounts: Only one discount code can be used at a time on shop.freeletics.com. However, it is possible to combine a discount code with a gift card. In case of a return due to size reasons, a new discount will be provided. However, only within 14 days from the moment you make a return request in the return system. Discount codes in general are only valid for a limited amount of time.
Special Sale Campaigns: In case you would like to return a product for size reasons and order a new one, a new discount cannot be claimed.
How can I track my order?
Once the order has left our dispatch warehouse, you will receive a delivery confirmation email. This email will contain your package reference number.
For EU, Switzerland, and Norway
Please use your reference number to track your order online on the DHL website. Tracking is only possible 24 hours after receipt of the delivery confirmation.
Please use your reference number to track your order online on the FedEx website. Tracking is only possible 24 hours after receipt of the delivery confirmation.