Frequently Asked Questions
I want to return only a part of the Lifetime Fitness Bundle, how does the refund work?
The refund will be issued based on the following calculation: (Price paid for the bundle) - (full price at the day of the return for items that were kept). For example with the prices of 2023-10-11: Returning just the "Life time access to Freeletics app" would result in a refund of 150.01 EUR. (749.99 - 499.99 - 99.99 = 150.01EUR)
Please note that by purchasing the Nutrition course you have waived your right of withdrawal for that product and therefore it cannot be returned.
What do I need to know about discounts and special sale campaigns?
You can only use one discount code at a time when placing an order. However, it is possible to combine a discount code with a Shop Gift Card. If the return is due to size reasons, we will apply the same discount provided it is within 14 days from the moment you made a return request in the return system. Discount codes, in general, are valid only for a limited period of time.
Special Sale Campaigns
If you would like to return a product for size reasons and order a new one, a new discount cannot be claimed.
Bundles cannot be combined with other discounts or promotions.
Please note that only one Bundle can be purchased at a time to receive the discounted pricing. To purchase a second Bundle, please complete the first transaction and create a new order with your additional Bundle.
How do I find the right size for the product of my choice?
Please use the sizing guide with the respective instructions. It’s there to help you find your perfect fit.
What should I do if I can’t find the product I am searching for?
Products that are no longer in stock or no longer included in our product range, are removed from our online store. If a product is not available but will be again in the future, you will find it in the shop marked as "sold out", where you will also have the opportunity to enter your email address in order to receive a back-in-stock notification as soon as the product is available again.
An item is missing from my order: What do I do?
If an item is missing from your order, please contact our Customer Support team with your order number and the missing item's name, and we will make sure that you receive it as soon as possible.
I received an incorrect item in my order. What do I do?
If there is an incorrect item in your order, please send the incorrect item back to us mentioning the reason for return and contact our Customer Support team with your order number and the incorrect item's name. That way we can send you the correct item as quickly as possible.
Can I have items sent to someone as a gift?
If you want to send something to someone as a gift, just use their address as the delivery address for your order.
We don’t offer a gift-wrapping service - the products will arrive just like a normal order. However, we don’t display the prices of items on the paperwork included with an order, so you can keep how much you’ve spent a secret. You might want to notify the lucky person to expect a package.
In the unlikely event that there’s a problem with the shipping or delivery of the order, we won’t be able to discuss any details with the recipient of the package. We can only discuss order and account information with the person who placed the order.
My question was not covered here, what can I do?
We recommend you contact our friendly Customer Support team.